Product Support
We take pride in the quality of the support we provide–a key factor in our company’s growth over the years. No AI phone mazes here. If you call, you’ll reach a real human who can assist you immediately.
Our team of seasoned biologists, all with extensive lab backgrounds, stand ready to assist you with your technical inquiries. Working closely with our in-house engineers, scientists, and technicians ensure you receive the most thorough and reliable support possible.
Select a product link below to access helpful videos, the owner’s manual, FAQs, and other valuable resources.
Bullet Blender®
Homogenizer for tissue, cell culture, and more
Lysis Beads and Kits
For Bullet Blenders and other brands of homogenizers
BlotBot®
Automated western blot processor
Checkit® Go
10 second measurement of pipette (hand and robot) dispensing accuracy
Quietek™
CO2 induction systems
RoboRocker™
Programmable laboratory rocker, incubator compatible
Pressure Injection Cell
Microbore capillary loader for LC-MS
Infinity Rocker™
(retired product)
Syringe Pump
(retired product)
Helping Customers Succeed
Case Study: Mitochondria Isolation with the Bullet Blender
A lab studying mitochondrial DNA used manual Dounce homogenization, which was slow and inconsistent. They needed a faster, reproducible method that preserved mitochondrial integrity. We helped adapt their existing protocol to the Bullet Blender by:
- Optimizing bead type and size.
- Adjusting homogenization settings.
- Running pilot tests to compare yield and quality.
The lab achieved consistent homogenization, higher throughput, and intact mitochondria for downstream DNA analysis. Switching to the Bullet Blender modernized their workflow, saving time while maintaining experimental quality.
Case Study: Specialized lysis kit remains researchers’ choice
One of our European customers was working on a project that required a new bead blend for extracting their target from experimental tissue samples. Our Customer Support Team partnered with them to create the customized kit—now the go-to choice for this application seven years on.
Contact Us
If you need assistance, reach out to us via email: [email protected]
or by phone: +1 (518) 674-3510
